Shipping policy
📦 Shipping Policy
All orders are processed and packed within 1–5 business days. We always strive to be speedy, but if we are out of town "horsing around," please allow an extra day or two for us to catch up. 🐴
All products are ready to ship and not made to order. On rare occasions, a piece of jewelry may require additional inspection before shipping. If that happens, we will ship the rest of your items first and send the inspected piece as soon as possible.
🚚 Shipping Methods & Delivery Times
We currently offer USPS Ground, USPS Priority, and UPS shipping options. Delivery timelines typically range from:
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1–5 business days within the U.S.
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Average of 3 days when shipping outside of Michigan (varies by carrier)
Once your order ships, you will receive tracking information via text or email. Please make sure to include both with your order so we can reach you quickly if any updates are needed.
🛡️ NEW! Shipping Protection Available
We now offer Shipping Protection, which can be selected at checkout to protect your order from loss, theft, or damage during transit. We highly recommend adding this for peace of mind—especially for one-of-a-kind jewelry pieces and heirloom-quality items.
🌍 International Shipping
We ship to most locations worldwide! You can view available international shipping options at checkout or contact us via chat to determine the best method for your region.
Please note: Some countries may require customs/duty fees. These are determined by your local government and are the responsibility of the buyer.
💌 Damaged Items or Returns
If your order arrives damaged or you need to request a return, please visit our Returns Page or contact us as soon as possible so we can help make it right. When applicable, we will provide a FREE return label.
📧 Email: steph@ghcranchwear.com